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Billing

A real video with sound, up to 30 seconds, made from your photos and sent in an envelope.

  • 500 creditsStarter pack
  • 1,000 credits
  • 2,600 credits+4% free credits
  • 5,300 credits+6% free credits
  • 11,000 credits+10% free credits
  • 22,200 credits+11% free credits
  • 55,500 credits+11% free credits

Each second of video uses 14 credits in Draft, 31 in HD or 99 in Cinema (100 credits = $1). Rates can go up if our video service raises its price. AI steps like planning a scene, and adding your own videos, use credits too.

Credits you buy never expire, and you don't need a plan (without one, you get 1 GB of storage). Payments aren't refunded except where the law requires it, and prices are in US dollars.

  • 2,500 credits a monthCreator25 GB of storagea month, paid yearlyor $35 paid monthly
  • 9,500 credits a monthStudio100 GB of storageUp to 10% off credit packsUse your own video-service keya month, paid yearlyor $119 paid monthly
  • 28,000 credits a monthPro400 GB of storageUp to 10% off credit packsUse your own video-service keya month, paid yearlyor $359 paid monthly

Cancel any time, and your plan keeps going until the end of the time you've paid for. Payments aren't refunded except where the law requires it. Cancel subscription

Plan credits are used before bought ones, and unused ones don't carry over to the next month. AI steps like planning a scene, and adding your own videos, use credits too, and credit rates can go up if our video service raises its price. Prices are in US dollars.

Sign in to cancel your subscription.

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Cancelling your plan

Your plan keeps running until the end of the period you've paid for, and you won't be charged again. Then your account moves to the Free plan.

A change to a smaller plan billed the same way, or to monthly billing instead of yearly, also starts when your paid period ends. Until then, you keep your current plan. A change that makes each bill bigger starts right away.

No refunds

All payments are final. We don't refund plans or credit packs, including unused time on a plan and unused credits, except where the law requires it, and except for accounts we close because they belong to someone under 18 (see the Terms): we refund the money paid on the website for those accounts' unused paid credits, less the card payment fee.

Your credits

  • Bought credits never expire.
  • Plan credits come each billing month and don't roll over. When your plan ends, its unused plan credits go away. Bought credits stay.
  • If making something fails, its credits come back automatically, as credits, not money. Work our video or AI services already did is still charged, even if we couldn't use it, because we're billed for it.

When money goes back

If a payment is refunded or disputed with your bank, the credits it bought are taken back, in proportion to the money returned. They come out of your unused credits, and if that isn't enough, you owe the rest. If the payment was for a yearly plan that's still running, they come out of its plan credits still to come before that. If it was for the last period of a plan that has ended, the credits that plan never gave you and its unused credits that went when it ended count first. Credits you get later, such as plan credits or a credit pack, pay off what you owe first. Before you buy a pack, you'll see how many of its credits pay off what you owe. If the money comes back to us, so do the credits.

Questions about a charge

If a charge looks wrong, email help@reelstitch.net. If a renewal payment fails, the app shows the account's owner a note with Pay now.